Whatcom Transportation Authority
  • 06-Mar-2020 to 29-Mar-2020
  • - Ops Manager
  • Bellingham, WA, USA
  • 82440.00
  • Salary
  • Full Time
  • To view the compensation and benefits document copy this URL into your browser address bar: http://exacthi.re/1x0

Closes: Sunday, March 29th at 9:00 pm pst.

Salary Range, 2020 Schedule: $82,440 start to $110,472 top step                                                                          

JOB SUMMARY: Responsible for overseeing all transit field operations. Manages Operations Supervisors to ensure employee supervision, passenger and public relations, complaint processing, route planning, and accident investigation are properly handled. Develops main reporting system for Operations Division. Member of WTA's Collective Bargaining Management Committee. May serve as person in responsible charge of the Division during Operations Director absences.

1. Oversees all transit field operations. Regularly evaluates ridership levels, complaint rates, accident rates, and on-time performance in order to maintain service quality.
2. Drives continuous improvement in employee supervision for Operations Supervisors, including safety, training, employee support, consistency, and efficiency. Assigns defined objectives to Operations Supervisors and other staff, including core function duties and special projects. Monitors progress and success.
3. Creates and delivers employee performance evaluations for Operations Supervisors.
4. Ensures Operations policies, procedures, and practices are clearly defined, documented, and applied.
5. Tracks Operator disciplines, supports Operations Supervisors in the investigation process, and ensures policies are applied with fairness and consistency.
6. Ensures accident response, investigation, and follow-up policies and procedures are closely followed.
7. Develops and manages Operations Supervisor shift creation, field schedules, and bid/vacation markups.
8. Ensures compliance with the Collective Bargaining Agreement and manages the initial grievance response process for field operations. Serves as a member of the Collective Bargaining Management Committee, which reviews and interprets the Collective Bargaining Agreement. Helps develop contract positions for future negotiations and reviews contract enforcement.
9. Performs main data evaluation and reporting functions for the Operations Division including ridership, complaints, accidents, and performance. Works with WTA Divisions to coordinate and meet FTA and other reporting needs. Leads team to produce quarterly Operations Report.
10. May serve as person in responsible charge for the Division during Operations Director absences.
11. Oversees implementation of Operations projects, as assigned.
12. Keeps informed of current trends and developments in transportation service industry. Maintains current knowledge of industry methods, practices and procedures, as well as local, regional, or federal issues.
13. Acts as primary liaison between the Operations Division and the Fleet and Facilities Division. Gives recommendations and ensures good communication.
14. Oversees the Operator bid markup process, to include working with the Planning Division regarding service development, run-cutting, and coordinating with the Dispatch Supervisor for the actual bid markup process.
15. In conjunction with the Paratransit Manager, works to develop and oversee implementation of fixed route or paratransit service changes, special event service, temporary detours, and other Operations service delivery planning duties.
16. Makes presentations to staff and the WTA Board. Participates in community outreach, such as attending service clubs or chamber of commerce events.
17. Ensures adequate training opportunities for all assigned staff.

1. May operate transit coaches or paratransit vehicles in service when necessary for smooth operations. (CDL required)
2. Provides backup support for Operations Supervisors, including carrying out any of their job responsibilities when necessary.
3. Performs other related duties as assigned.

To perform this job successfully, each essential job function must be performed satisfactorily. The requirements listed below are representative of the knowledge, experience, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Knowledge of:
• Methods, equipment, practices, and vehicles utilized in fixed route and demand-response operations, as well as specialized transportation services for disabled persons.
• Principles and practices of supervision and management.
• Automated transit management software applications.
• Automatic Vehicle Locator, Mobile Data, and timekeeping technologies (both hardware and software applications).

Ability to:
• Identify trends and issues within Operations and make recommendations for safety, efficiency, and positive employee relations.
• Exhibit strong management skills including leadership, problem identification and analysis, excellent judgment and decision making, conflict resolution, time management, and follow-through.
• Plan and develop a program budget with control and record keeping techniques.
• Administer the Collective Bargaining Agreement and apply contract provisions, work rules, and policies.
• Research, analyze, interpret, and present statistical data and formulate appropriate recommendations.
• Exhibit excellent business writing skills, including developing policies and procedures, technical documentation, correspondence, and presentations.
• Read, analyze, and interpret complex documents including legislation, laws, manuals, and contracts.
• Create effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and the Boards of Directors.
• Exhibit experience with computer applications relative to areas of responsibility, specifically word processing, data base, and spreadsheet software.
• Work effectively with employees at all levels of the organization, outside agencies, and with the general public.

• Bachelor's Degree in business administration, public administration or related field, and four years of progressively responsible experience in managing passenger transportation operations.
• Public transit operations experience preferred.
• Experience supervising employees covered by a collective bargaining agreement preferred.
• Other combinations of education and experience which would provide the applicant with the desired skills, knowledge, and ability required to perform the job may be considered.

• Valid Washington State driver's license at time of hire and ability to obtain a valid Commercial Driver's License (CDL) with appropriate endorsements within six weeks of hire and maintain licensing during length of employment.
• Applicants must have an acceptable driving record (in accordance with WTA personnel policy POL-ALL-406-04 "Administering Employment Screenings") and must submit a five-year driving abstract.
• Must pass a comprehensive background check (in accordance with RCW 43.43.830 through 43.43.840, Child / Adult Abuse Information Act).
• Obtain and maintain a valid and current CPR card within three months of hire.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Regularly sit, talk and use hands.
• Frequently stand and walk.
• Occasionally reach with hands and arms, stoop, kneel, climb, crouch or crawl, and lift or move up to 40 pounds.
• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

All offers of employment are contingent upon a physical exam to obtain CDL licensing and the successful completion of a pre-employment drug screen. Participation in the WTA's Drug and Alcohol Abuse Prevention Program, including random drug and alcohol testing, is a condition of hire and a requirement of continued employment. This position is classified as safety sensitive and is subject to random drug and alcohol testing.
A background check will be conducted to include criminal records and driver's record. Additionally, due to the nature of this position, a credit history check will be performed.

This position has been closed and is no longer available.
Whatcom Transportation Authority


  • Follow Us On Social Media

  • Follow Our Jobs On Facebook Follow Our Jobs On Twitter